Terms & Conditions – Dedham Retreats

Self-Catering Booking Terms and Conditions

Dedham Retreats at TEGFAN, HIGH STREET, DEDHAM Essex CO7 6HA (scroll down for Tallow Factory).

Thank you for choosing to book to stay at Dedham Retreats. We look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below..

We reserve the right to update these booking terms and conditions at any time.

Prices
The price of the accommodation includes the following: electricity, linen, towels, cleaning, hot water, central heating and parking permit for one vehicle, when booked in advance. Additional reserved parking subject to availability when requested in advance.

Payment
If an overdue balance is not paid by the deadline given within a written reminder, it will be assumed that you have cancelled your booking and the property will become re-available to rent. If the property does not re-book, you will still be liable for the balance.

Pets
We are able to accommodate up to a maximum of 2 well-behaved dogs. Unfortunately we are unable to accommodate cats or other pets. Please make us aware that you are bringing your dog(s) when booking. There is fixed additional fee of £50 per stay (MAX 2 dogs – we are unable to charge per individual dog per stay). In the event of an unforeseen soiling incident we reserve the right to deduct an appropriate cleaning charge from your security deposit. Additionally, in the unlikely event that the affected room needs to be taken out of service you may be liable for resulting loss in revenue. Please ensure that any dog mess in the garden is bagged up and placed within your non-recycling black bin bags or preferable dispose of them in the public bins available on the High Street.

Non-availability of Accommodation
We would only cancel your holiday if the accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival
Your accommodation will be available to you from 3pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing the property. It is not possible for us to meet you in person for your check-in therefore all guests are invited to do self check in via a secure lockbox at the property.. The code will be provided by email 48 hours prior to your arrival.

Parking
As part of your booking you will be offered the option to book one parking permit to park on dedham High Street. You must provide your vehicle registration no less than 48 HOURS prior to your arrival to ensure that we are able to book this for you in advance. If you have booked last minute we will endeavour to process your permit as soon as possible. Please note that there is free 2 hour parking on Dedham High Street monitored daily between 8am-6pm. Please do not park on the High Street beyond 2 hours within those hours before you have received confirmation from us that your parking permit has been processed. We accept no responsibility for any parking fines resulting from guests parking before receiving the permit confirmation in writing from us. There is the option for one additional parking space in a private courtyard, 2 mins walk from the cottage.. Please request this in advance as these spaces are in high demand so not automatically available unless booked in advance. Parking for other vehicles is available in the Mill Lane Public Car Park, just 5 minutes walk away. Please do not pull into School Lane and park in our neighbour’s driveway behind our patio because this will cause problems and it is very difficult to turn around.. We thank you in advance for your consideration.

Security Deposit
Within 7 days of your arrival we will contact you to request a credit card for a refundable security deposit of £1,000, which will be returned to your card 7-10 business days after your departure, as long as there is no excessive housekeeping or damage resulting from your stay, For bookings longer than one month we require a £1,500 security deposit.

House Rules
We have a strict no parties, events or commercial photography policy. Smoking or vaping is not permitted in any part of the property, including the patio.. We reserve the right to terminate your booking at any time if it is felt that any of the above house rules have either the potential to be, or have been, broken.

Care of the Property
Please be mindful that you are staying in a Grade II Listed Building that was built in the 1600s. Please take care when staying in our property. This is a self-catering cottage and therefore you are responsible for the care of the contents during your stay. We ask that you leave the property in the same clean and tidy state at the end of your stay as you find it at the beginning. Our drains are sensitive and therefore you must only flush toilet tissue in moderation and use the bins provided for disposing of sanitary products, wipes or any other objects. Please ensure that your children are aware of this. In the event that drains get blocked or additional cleaning is required you will be liable for this and the costs will be deducted from your security deposit. The property must not be used for any dangerous, illegal, noisy or immoral activities or be of any nuisance or annoyance to neighbouring properties. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge if you do not report any damage resulting from your stay.

Departure
Please be ready to leave the accommodation by 11am on the day of departure, unless otherwise arranged. We pride ourselves in the quality of our accommodation and we’re sure you will realise this when you arrive. We ask all guests to leave the property in a clean and tidy state with all used linens and towels on the floor and all dishes washed and put away., or left in dishwasher which needs to be run before you depart so that the cleaners only have to unload it. All general waste, food waste and recycling must be bagged up and placed outside in the bins as per the directions in the house manual. Please ensure that all lights are switched off, windows closed and doors locked. When you’re ready to leave please lock up and place the key in the secure lockbox – jumble the numbers and close the cover. Due to the large size of the property please note that our cleaning fee covers the actual costs it takes for the housekeeping team to launder all bed linen and towels, and give the whole house a general clean including dusting, vacuuming, bathrooms and kitchen. Any cleaning beyond the standard required in a turnover, including stains on furniture, carpets, bed linen, pet soiling etc, will result in a bill for excessive housekeeping and deduction from your deposit. .

Liability
Dedham Retreats, it’s contractors and representatives shall not be liable for any injury, sickness, loss or damage to the property or your personal property, directly or indirectly caused or arising from the use of the property or access.

Contract
When you submit a booking via our online reservation system the full amount for your stay is due to confirm your booking. All bookings are final and non-refundable unless we are able to re-let the property. Please read our cancellation policy below for more information.

Cancellation
Cancellations must be given in writing by e-mail. to hello@dedhamretreats.com
In order for your cancellation to be confirmed, you must receive a written acknowledgement from us, if you do not, you must assume we have not received your communication. In the event of a cancellation before 60 days of your arrival you will receive a full refund.
In the event of cancellations within 60 days of your arrival, you will still be liable to pay the total amount due. If, however we are able to re-let the property, we may be able to return some of the balance less 50% OF THE AMOUNT THAT YOU paid.
We reserve the right to cancel your booking with immediate effect if it subsequently transpires that any of the above mentioned conditions have not been met.

Privacy Policy
Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party.

Dedham Retreats at Tallow Factory, Brannam Court, HIGH STREET, DEDHAM Essex CO7 6DE

We reserve the right to update these booking terms and conditions at any time.

Prices
The price of the accommodation includes the following: electricity, linen, towels, hot water, central heating, broadband,, Bt tV services and reserved parking for maximum two vehicles (Must be booked in advance).

Pets
We are able to accommodate up to a maximum of 2 well-behaved dogs. Unfortunately we are unable to accommodate cats or other pets. Please make us aware that you are bringing your dog(s) when booking. There is fixed additional fee of £50 per stay (MAX 2 dogs – we are unable to charge per individual dog per stay). In the event of an unforeseen soiling incident we reserve the right to deduct an appropriate cleaning charge from your security deposit. Additionally, in the unlikely event that the affected room needs to be taken out of service you may be liable for resulting loss in revenue. Please ensure that any dog mess in the garden is bagged up and placed within your non-recycling black bin bags or preferably dispose of them in the public bins available on the High Street.

Security cameras
Please be advised that we have CCTV in operation on the exterior of the property, monitoring the entrance to the courtyard, main entrance to the house and the courtyard parking spaces..

Parking
As part of your booking you will be offered maximum two reserved parking spaces in our private courtyard where Tallow factory is located. Please request this in advance as these spaces are in high demand so not automatically available unless booked in advance. Parking for other vehicles is available in the Mill Lane Public Car Park, just 5 minutes walk away. Please only park in the designated spaces that we give you and do not park 2 vehicles in tandem alongside the house as this obstructs access for other vehicles that need to turn around in the courtyard. Please also do not park in the space directly in front of the house by the steps at the entrance to the courtyard without our permission. This space may be available for small vehicles only due to the potential for blocking the entrance to the courtyard.. We thank you in advance for your consideration.

Security Deposit
Within 7 days of your arrival we will contact you to request a credit card for a refundable security deposit of £1,000, which will be returned to the card 7-10 business days after your departure, as long as there is no excessive housekeeping or damage resulting from your stay, For bookings longer than one month we require a £1,500 security deposit.

Care of the Property
Please be mindful that you are staying in a Grade II Listed Building that was built in the 1600s. Please take care when staying in our property. This is a self-catering cottage and therefore you are responsible for the care of the contents during your stay. We ask that you leave the property in the same clean and tidy state at the end of your stay as you find it at the beginning. Our drains are sensitive and therefore you must only flush toilet tissue in moderation and use the bins provided for disposing of sanitary products, wipes or any other objects. Please ensure that your children are aware of this. In the event that drains get blocked or additional cleaning is required you will be liable for this and the costs will be deducted from your security deposit. The property must not be used for any dangerous, illegal, noisy or immoral activities or be of any nuisance or annoyance to neighbouring properties. Smoking or vaping is not permitted in any part of the property, including the courtyard and car park. We reserve the right to terminate your stay at any time if it is felt that any of the above conditions have either the potential to be, or have been broken. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant and we may make an additional charge if you do not report any damage resulting from your stay.

A warm welcome awaits you at Dedham Retreats.